Customer Service and Leadership Trainer

7 days ago

Toms River, New Jersey, United States Ocean County College Full time
Job Title: Customer Service and Leadership Instructor

The Workforce and Professional Education Department at Ocean County College is seeking a dynamic and experienced Corporate Training Instructor specializing in Customer Service, Professional Development, and Leadership to contribute to the success of our students.

Job Summary:

The instructor will be responsible for delivering training that equips students with the skills and knowledge needed to excel in leadership roles and deliver exceptional customer service in a business environment.

Key Responsibilities:
  • Develop and deliver comprehensive training programs focused on professional development, business management, leadership, and customer service skills.
  • Provide course instruction at various times and locations, including online, evening and weekend offerings.
  • Develop and utilize a course syllabus for each course and follow established institutional guidelines and/or other certification program requirements.
  • Design and implement customized workshops, seminars, and courses that address specific critical thinking needs relevant to industry and business objectives.
  • Collaborate with internal stakeholders to understand organizational challenges and tailor training content to meet specific business needs.
  • Incorporate adult learning principles and innovative instructional methods to create a dynamic and effective learning environment.
  • Stay current on industry trends, research, and best practices related to critical thinking skills and incorporate relevant insights into training materials.
  • Serve as a student resource, mentor, and advisor to students in career and program matters while also assessing student progress toward the course completion and/or eligibility for certification.
  • Maintain all student records of attendance and performance within the classroom; pre and post student assessment; provide timely, quality-driven responses to students through electronic communication, or other appropriate methods.
  • Complete any required annual training to remain in compliance with College policy and/or program requirements.
  • Related duties, initiatives, and projects as assigned.
Requirements:
  • Bachelor's degree in Business Administration, Management, Organizational Leadership, or a related field or equivalent professional experience commensurate with subject/course being taught.
  • At least 1-2 years of proven experience preparing written communications, presentation, and delivering and facilitating meetings, training sessions, and/or teaching classes or seminars.
  • Demonstrated proficiency in the use of Microsoft Office software programs as required of the position.
Preferred Qualifications:
  • One or more years of prior client service experience in a role requiring interpersonal skills, interaction with a diverse population, and the establishment of working/servicing relationships.
  • One year of experience working in distance learning or using instructional technology.
  • One year of experience teaching in a community college environment.
  • Experience in creating multimedia training materials.
  • Certifications in adult education or training development.

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