Customer Service Representative
6 days ago
Job Summary:
The Customer Care Associate position is a customer service ambassador to external and internal customers of OceanFirst Financial. This position provides and ensures professional decorum to internal and external customers at all times, while responding to calls, customer inquiries, and concerns.
Key Responsibilities:
- Provide exceptional customer service to internal and external customers via phone, email, and in-person interactions.
- Respond to customer inquiries and concerns in a timely and professional manner.
- Ensure customer satisfaction by resolving issues and providing solutions.
- Collaborate with internal teams to resolve customer issues and improve overall customer experience.
- Stay up-to-date on banking products and services to provide accurate information to customers.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple customer interactions simultaneously.
- Strong problem-solving and conflict resolution skills.
- Knowledge of banking products and services.
- Ability to work in a team environment and provide excellent customer service.
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