IT Support Technician

5 days ago


Wilmington, Delaware, United States TEKsystems Full time
About the Role

The Technical Service Specialist will provide day-to-day technical support to customers for a range of hardware and software related systems. This is a service desk/desktop role where the candidate will take phone calls from a phone queue for the majority of the day.

Key Responsibilities:
  • Provide complex and unique technical troubleshooting assistance to customers across all business units.
  • Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction.
  • Assess situations and recognize when escalation is needed and/or required.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership.



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