Service Support Specialist

3 days ago


Wilmington, Delaware, United States MODERNCONTROLS LLC. Full time
Job Overview
MODERNCONTROLS LLC. is seeking a highly skilled Technical Service Coordinator to join our team. This role requires a strong background in the HVAC industry, with a focus on providing top-notch service support to customers. The ideal candidate will have excellent communication skills, be able to work independently, and have a proven ability to manage time and resources effectively.

**Estimated Salary:** $65,000 - $80,000 per year.

As a Technical Service Coordinator, you will be responsible for coordinating HVAC service opportunities, managing requests, dispatching technicians, and handling customer inquiries or concerns about HVAC system performance or maintenance. You will also track materials for job completion, ensuring efficient dispatch of technicians and support for both scheduled and on-demand HVAC services.

**Required Skills and Qualifications:**
  • 5 years minimum experience in a fast-paced, high-volume customer service, service coordination, and service industry role.
  • Direct experience in the HVAC service industry will be highly valued.
  • Great organizational skills and the ability to efficiently manage time, workload, and resources.
  • Able to work independently, without supervision, and communicate clearly with professionalism and courtesy in customer interactions.
  • Advanced knowledge of Microsoft Office tools (Word, Excel, Outlook) for managing schedules, invoices, and other HVAC service documentation.


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