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Enterprise Sustainability Manager

2 months ago

Little Ferry, New Jersey, United States Persefoni Full time
{"title": "Customer Success Manager", "description": "About the Role

We are seeking a seasoned Customer Success Manager to join our team at Persefoni. As a key member of our customer-facing team, you will be responsible for guiding our customers through their environmental sustainability digital transformation journey.

Responsibilities
  • Cultivate successful onboarding and adoption of the Persefoni platform to drive business and technical value for customers.
  • Work closely with account teams to ensure clear communication across all customer stakeholders.
  • Provide coaching and education to improve adoption of the Persefoni product.
  • Support customers on their sustainability journey and help them navigate carbon accounting requirements.
  • Identify and manage risk throughout the customer journey.
  • Partner with Sales, Climate Solutions, Product, Engineering, Marketing, and Executives to identify expansion opportunities.
  • Collaborate with Sales to build and execute on subscription renewal strategy.
Qualifications
  • Experience in ESG performance, sustainability management, or environmental consulting.
  • CSM or Account Management experience, preferably in the SaaS industry.
  • Comfortable working in a fast-paced, global team.
  • Experience working closely with various levels of seniority on a customer team.
  • Experience in technical training and adoption.
What We Offer
  • Annual base salary dependent on skills, experience, qualifications, and location.
  • Generous PTO policy.
  • 401k with company match.
  • Medical, dental, and vision insurance.
  • Disability and life insurance.
  • Equity incentive plan.
", "lang_code": "en-US"}