Customer Experience Associate

4 weeks ago


Little Rock, Arkansas, United States Enterprise Mobility Inc Full time
Overview

Enterprise Mobility Inc. is a leading provider of car rental services, operating the Enterprise Rent-A-Car, National Car Rental, and Alamo brands. We are committed to delivering exceptional customer experiences and are seeking a skilled Customer Experience Representative to join our team.

This role involves providing superior customer service, efficiently processing transactions, and offering company-approved services and products to ensure a positive experience for all customers. The successful candidate will also facilitate the rental process by verifying and documenting necessary driver information, ensuring a seamless and timely experience.

This position offers a competitive hourly rate of $14.96 and is located at the Little Rock National Airport. We provide a range of benefits, including paid time off, a consistent full-time schedule, employee discounts, and a retirement savings plan.

Responsibilities

  • Meet and greet customers in a professional and friendly manner
  • Provide exceptional customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
  • Offer additional customer assistance by providing directions, maps, local area information, and service information
  • Answer incoming calls for reservations, rate quotes, and general questions, providing information and resolution for customers, other branches, and vendors
  • Place outgoing calls for callback management and miscellaneous calls as assigned
  • Assist in assessing the condition of rental vehicles upon return
  • Notify management of any known customer or vehicle problems
  • Continuously build knowledge and skills through on-the-job training and development opportunities

Qualifications

  • Must be at least 18 years old
  • High School Diploma or G.E.D. required
  • Minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
  • Valid driver's license with no more than 2 moving violations or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol-related conviction on driving record in the past 5 years
  • Authorized to work in the United States and not require work authorization sponsorship by our company

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