Front Office Operations Manager
3 weeks ago
The Collegiate Hotel Group is seeking a skilled Front Office Manager to join its team at Graduate by Hilton Minneapolis. As a key member of the hotel's management team, you will be responsible for overseeing the front desk operations, ensuring exceptional guest service, and driving revenue growth.
Salary: $60,000 - $80,000 per year, depending on experience.
Job Description:
In this role, you will:
- Monitor daily room status, rates, discount rates, and packages.
- Maintain current lists of available rooms for walk-in situations.
- Coordinate blocking of rooms for groups.
- Act as the 'Service Champion' for the Front Office, creating a positive atmosphere for guest relations.
- Communicate the hotel's unique design elements for effective storytelling.
- Review and understand budgeted staffing levels to ensure that guest service, operational needs, and financial objectives are met.
- Review guest satisfaction results and property audits to identify areas of improvement.
- Drive the Front Desk Upsell Program to assist in maximizing hotel revenue.
- Solicit employee feedback, utilize an 'open door' policy, and review employee satisfaction results to identify areas for improvement.
- Ensure staff communicates effectively with other hotel departments.
- Maintain a productive relationship with Valet Parking providers.
- Regularly review department budgets to meet budgeted wages and general expenses.
- Ensure prompt and courteous service to guests.
- Pre-register guests according to standards.
- Complete and monitor employee schedules.
- Monitor and ensure VIP arrivals are executed to the highest standard.
- Keep track of rooms to ensure accurate status and readiness for check-in.
- Hire, train, and develop direct employees.
- Interact positively and professionally with guests to resolve issues.
- Act as Manager on Duty as required.
- Work nights, weekends, and holidays as needed.
Requirements:
To succeed in this role, you will need:
- A minimum of 3 years of experience in a similar leadership position.
- A High School Diploma/GED, with post-high school education preferred.
Benefits:
We offer a comprehensive benefits package, including:
- Daily Pay, allowing you to work today and get paid today.
- Free telemedicine and virtual mental health care access for all team members from day one.
- Multiple health insurance and life insurance options.
- A 401k plan with company match.
- Paid time off for eligible team members.
- Holiday pay/paid holidays.
- Pet insurance.
- An Employee Assistance Program.
- Discounted hotel rooms.
- Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.
How to Apply:
The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment.
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