Front Office Supervisor
1 day ago
We are seeking a skilled Front Office Supervisor to join our team at Marquette Minneapolis, a stunning hotel in the heart of downtown. As a key member of our front office team, you will be responsible for supervising the front desk staff, ensuring seamless guest check-in/check-out processes, and maintaining accurate records.
About the Role:
- Supervise front desk staff, providing guidance, support, and training to ensure excellent service standards.
- Manage guest interactions, including check-in/check-out, room assignments, and rate verification.
- Maintain accurate records of guest interactions, including complaints and compliments.
- Collaborate with other departments to resolve guest issues and improve overall hotel performance.
- Develop and implement strategies to increase revenue and occupancy rates.
Requirements:
- At least 2-3 years of experience in front office operations, preferably in a supervisory role.
- High school diploma or equivalent required; college coursework in hospitality or a related field is helpful.
- Previous experience in a fast-paced environment, with strong organizational and time management skills.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
What We Offer:
- A competitive salary range of $50,000 - $60,000 per year, depending on experience.
- A comprehensive benefits package, including medical, dental, and vision coverage, as well as paid time off and a 401(k) plan.
- Ongoing training and development opportunities to enhance your skills and career prospects.
About Aimbridge Hospitality:
Aimbridge Hospitality is a global leader in third-party hotel management, with a portfolio of over 1,550 hotels across the US and internationally. We pride ourselves on delivering exceptional guest experiences and driving results through innovative thinking and teamwork.
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