Front-End Operations Manager

16 hours ago


Minneapolis, Minnesota, United States Michaels Stores Full time
About Michaels Stores\

At Michaels Stores, we believe that creativity is a fundamental part of who we are. We operate over 1,300 stores in 49 states and Canada, and our mission is to make art supplies and materials accessible to everyone.

Salary Information\

The salary for this role is estimated at around $70,000 - $90,000 per year, depending on location and experience.

Job Description\

As a Front-End Operations Manager at Michaels Stores, you will be responsible for managing and executing effective front-end operations and expectations. This includes leading the omnichannel processes, maintaining store recovery standards, and delivering friendly customer service.

  • Lead the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
  • Manage and execute shrink and safety programs, assist with cash reconciliation and bank deposits, and assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed.

You will also be responsible for training, observing, and coaching the customer experience team to achieve results, participating in the performance management process, and supporting Talent Development of your team.

Required Skills and Qualifications\

We are looking for candidates with retail management experience, preferably in a similar role. You should have excellent communication and leadership skills, and be able to work effectively in a fast-paced environment.

Benefits\

We offer a comprehensive benefits package, including health insurance, paid time off, tuition assistance, and generous employee discounts.


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