Hotel Operations Manager
3 weeks ago
About the Role
We are seeking an experienced Hotel Operations Manager to join our team at Graves Hospitality. In this critical role, you will oversee the smooth operation of our front office functions and lead a team of staff members.
Key Responsibilities
- Direct and work with team members to ensure efficient check-in and check-out processes for guests.
- Ensure exceptional guest service is provided by the front office team.
- Interview, train, counsel, schedule, and supervise front office team members.
- Manage the movement of guests in and out of the hotel, ensuring seamless experiences.
- Review arrivals, noting any special requests or challenges.
- Enforce proper credit policies and assist guests with services and requests.
Requirements and Qualifications
- A minimum of 2 years of experience working on a hotel front desk.
- Prior supervisory experience in a hotel front office setting is preferred.
- Familiarity with Opera systems is a plus.
- Ability to work during peak operating hours, including nights, weekends, holidays, and special events.
- Strong guest service skills are essential.
Compensation Package
The estimated salary for this position is $50,000 - $65,000 per year, based on industry standards and location considerations.
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