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Customer Service Representative

2 months ago

Detroit, Michigan, United States Fifth Third Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Lead CSR/Teller at our 7 Mile and Telegraph location in Detroit, MI.

Key Responsibilities
  • Provide exceptional customer service, deepening relationships and treating customers with genuine care.
  • Collaborate with Financial Center Manager to ensure efficient operation of the office, including monthly cash counts and FCA requests.
  • Partner with Bankers and business partners to identify customer needs and refer customers for consultative conversations.
  • Maintain a balancing record, find and correct outages, and assist others as needed.
  • Assist in training newly hired Customer Service Representatives.
Requirements
  • High school diploma/GED.
  • Extensive cash handling experience.
  • In-depth knowledge of retail policies and procedures.
  • Ability to interact comfortably and confidently with the public.
  • Flexibility in scheduling.
About Fifth Third Bank

Fifth Third Bank is proud to have an engaged and inclusive culture, promoting and ensuring equal employment opportunity in all employment decisions.