Customer Service Representative
2 days ago
The Judge Group is seeking a dedicated Customer Service Assistant to deliver top-notch customer experiences. As a key member of our team, you will be the point of contact providing professional and accurate customer service via phone and email, with a commitment to resolving customer inquiries efficiently and effectively.
Responsibilities- Review and assess customer service portal tickets daily, resolving and closing tickets that can be answered, and assigning tickets to other departments if necessary.
- Provide follow-up and ensure tickets are resolved in a timely manner.
- Develop a strong working knowledge of Judge employees and departments to effectively coordinate with outside departments and escalate high-priority tickets.
- Assist in providing resolutions to Payroll Department-related tickets and coordinate with payroll department on incorrect timecards and how to adjust/process.
- Access internal database information for documentation purposes when adjustments are made and resolve issues with UKG employee account information.
- At minimum, High School diploma; associate degree preferred.
- Must be proficient in Microsoft Office applications.
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Excellent communications skills (both written and verbal) and the ability to multi-task, prioritize, and manage time effectively.
The Judge Group is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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