Service Operations Manager

2 weeks ago


Three Rivers, Michigan, United States Kadant Johnson LLC Full time

Kadant Johnson LLC is in search of a dedicated and results-oriented professional to take on the role of Field Services Manager within the corrugated packaging sector.

The Field Services Manager will oversee all field service operations, both mechanical and technical, conducted at corrugated packaging facilities. Key responsibilities encompass managing external contractors and service personnel, aiding clients with troubleshooting, formulating scopes of work, and preparing service quotes.

This position necessitates close collaboration with engineering, systems, service, project management, and commercial teams to guarantee the successful implementation of our solutions. The Field Services Manager will also be tasked with developing and executing best practice guidelines for products, which includes documenting standard equipment configurations, interpreting technical drawings, and creating clear sketches of customer machinery.

The ideal candidate will possess a minimum of ten years of experience in the corrugated packaging industry, either at a box manufacturing facility or with a contractor/supplier supporting this sector. Candidates should have experience as a millwright or pipefitter and be prepared to travel extensively, up to 50-75% of the time, including short-notice trips, weekends, and occasional holidays based on client requirements.

Successful candidates will demonstrate comprehensive mechanical expertise in corrugator equipment, the ability to identify challenges and opportunities, and the capability to work autonomously while communicating effectively. Planning and delivering robust technical solutions is essential. The Field Services Manager must also be adept at managing diverse tasks alongside daily responsibilities.

Supervisory duties will include recruitment, performance evaluations, and the development of team members.



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