Customer Experience Associate

6 days ago


Knoxville, Tennessee, United States PILOT Full time

Pilot Company is a leading network of travel centers with a strong commitment to customer satisfaction.

We offer a wide range of services, including fueling, food, and lodging, as well as a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Our team members are dedicated to fueling people and keeping North America moving.

We are an equal opportunity employer and welcome qualified applicants from diverse backgrounds.

Some of the benefits of working with us include weekly pay, free meals and beverages, tuition assistance, and a 401(k) retirement savings plan.

The Guest Services Representative will be responsible for responding to call center incoming calls and emails, ensuring a superior customer experience.

Key responsibilities include:

  • Responding to all incoming phone calls and emails received by the Guest Services department
  • Accepting parking reservations and processing payment for various services offered
  • Maintaining a working knowledge of all policies and procedures within the Guest Services department and other departments within the company
  • Maintaining knowledge of all services offered at company Travel Centers
  • Maintaining working knowledge of all company software aligned with customer or team member needs
  • Modeling behaviors that support the company's common purpose
  • Ensuring all activities are in compliance with rules, regulations, policies, and procedures

Preferred qualifications include experience in retail operations or call center, intermediate Microsoft Office skills, and bi-lingual in Spanish.

We offer a comprehensive benefits package, including medical, dental, and vision insurance, adoption assistance, flexible spending account, and extensive training program.



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