Customer Experience Director

3 weeks ago


Knoxville, Tennessee, United States Johnson Controls International Full time

Job Summary

As a key member of the Johnson Controls International team, the Customer Experience Director will be responsible for managing the capacity and staffing of the Area Customer Experience team. This includes overseeing the assigned PSA portfolio, which encompasses scheduling, staffing, renewals, and transactional activity. The successful candidate will also review and approve all M&V plans developed by the Customer Experience team.

Key Responsibilities

  • Manage the Area Customer Experience team's capacity and staffing
  • Oversee the assigned PSA portfolio, including scheduling, staffing, renewals, and transactional activity
  • Review and approve all M&V plans developed by the Customer Experience team

Requirements

  • Strong leadership and management skills
  • Excellent communication and interpersonal skills
  • Ability to analyze complex data and make informed decisions


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