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Customer Service Representative II

2 months ago

Camp Hill, Pennsylvania, United States GXO Logistics, Inc. Full time
About the Role

We are seeking a highly skilled Customer Service Representative II to join our team at GXO Logistics, Inc. As a key member of our logistics team, you will play a critical role in ensuring that we deliver exceptional service to our customers.

Key Responsibilities
  • Provide exceptional customer service to internal and external customers, responding to inquiries and resolving issues in a timely and professional manner.
  • Collaborate with cross-functional teams to ensure seamless execution of logistics operations, including order management, inventory control, and transportation coordination.
  • Utilize strong problem-solving skills to diagnose and resolve complex issues, ensuring minimal disruption to our operations.
  • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement process enhancements.
  • Develop and maintain strong relationships with customers, business partners, and drivers to ensure mutual understanding and satisfaction.
Requirements
  • 1 year of experience in a customer service role within a logistics or supply chain environment.
  • Experience with Microsoft Office (Word, Excel, & Outlook) and other business-related applications.
  • High school diploma or equivalent.
  • Excellent communication, problem-solving, and organizational skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer

We offer a competitive compensation package, including full health insurance, 401(k), life insurance, disability, and more. Our team is passionate about delivering exceptional service and making a positive impact on our customers' businesses.