Server (T), Banquets - Hospitality Expert

3 weeks ago

Waimea, Hawaii, United States Accor Full time
About the Role

We are seeking a highly skilled and experienced Server (T), Banquets to join our team at Fairmont Orchid. As a key member of our Food and Beverage team, you will be responsible for providing exceptional service to our guests in a luxury, upscale environment.

Key Responsibilities
  • Provide unique dining experiences to all of our guests through warm, personal, and detailed service.
  • Ensure a positive first impression of the restaurant for our guests through detailed cleanliness, set-up, and ambiance control.
  • Maintain complete knowledge of all F&B services, contents, and preparation methods, outlets, and hotel services/features.
  • Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue.
  • Pick up and serve food and beverage orders. Ensure that food and beverage are served promptly to the guests once they are ready.
  • Try to remember individual patron's names and their preferences to extend a personalized service.
  • Ensure that all food & beverage are served according to service standard.
  • Clear and tidy up tables after the departure of the patrons as quickly as possible.
  • Perform opening/closing side duties as assigned and set all tables according to standards and procedures.
  • Assist other Food & Beverage outlets with their operations during peak times or when required.
  • Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP).
  • Be well-versed in hotel fire & life safety/emergency procedures.
  • Maintain a high standard of personal appearance and hygiene at all times.
  • Perform other reasonable duties assigned by the Management of the Hotel.
Requirements
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.
  • Good reading, writing, and oral proficiency in English language.
  • Ability to speak other languages and basic understanding of local languages will be an advantage.
  • Ability to work cohesively and collaboratively as part of a team.
  • Detailed and service-oriented with an eye for detail to be self-motivated and energetic.
  • Provide the necessary State and Federal Requirements to work in Food and Beverage (Tuberculosis Clearance).
About Us

Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork, and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership Program.

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

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