Guest Service Specialist

4 weeks ago


Waimea, Hawaii, United States Mauna Lani Full time
Job Overview

Company Overview:
Mauna Lani is a premier luxury resort located in a breathtaking natural setting, embodying the essence of Hawaiian culture and hospitality. Our commitment to providing an unparalleled guest experience is reflected in our exquisite accommodations, diverse dining options, and exceptional service.

Position Summary:
The base hourly wage for this role is $14.00.

As a HaLani Server, you will play a crucial role in delivering a memorable dining experience for our guests. Your responsibilities will include taking food and beverage orders, ensuring timely delivery of menu items, and maintaining a high standard of service at our esteemed HaLani restaurant. The ideal candidate will possess a friendly demeanor and strive for excellence in guest satisfaction.

Key Responsibilities:

  • Provide attentive and personalized service to guests.
  • Efficiently manage food and beverage orders.
  • Maintain a clean and organized dining area.
  • Collaborate with team members to ensure seamless service.
  • Utilize relevant software and property management systems effectively.

Qualifications:

  • Previous serving experience in a similar upscale environment.
  • Exceptional attention to detail.
  • Ability to remain composed in a fast-paced setting.
  • Strong organizational and sales skills.
  • Proficient in multitasking.
  • Excellent verbal and written communication abilities.
  • In-depth knowledge of menu items and offerings.
  • Ability to maintain a sense of urgency and professionalism.
  • TB Clearance and Food Handlers Certification are required.

Additional Information:
Mauna Lani is part of the Auberge Resorts Collection, a distinguished portfolio of luxury hotels and resorts that celebrate the unique character of each destination. We are committed to fostering an inclusive work environment and providing equal employment opportunities to all individuals. Our dedication to excellence is reflected in our team, who are passionate about creating unforgettable experiences for our guests.



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