Operations Team Leader

2 weeks ago

Young America, United States The Ladders Full time
Job Type

Full-time

Position Overview

As the Operations Team Leader, you will play a pivotal role in managing the daily operational functions that enhance efficiency and facilitate the smooth execution of digital marketing initiatives. This position demands a strategic mindset coupled with a robust operational background, outstanding organizational capabilities, and the ability to work collaboratively across various teams to refine processes.

Key Responsibilities:
  • Enhance and streamline operational workflows to ensure optimal resource utilization and efficiency.
  • Supervise the planning, execution, and delivery of digital marketing initiatives, ensuring timely and high-quality outcomes.
  • Collaborate with diverse teams, including marketing, sales, and creative, to align operations with overarching business goals.
  • Oversee resource distribution, including personnel and tools, to support successful project execution.
  • Establish quality assurance protocols to uphold the highest standards in campaign delivery and client satisfaction.
  • Define and monitor key performance indicators (KPIs) to assess operational effectiveness and pinpoint areas for enhancement.
  • Manage strategic relationships with suppliers and vendors, ensuring alignment with the company's requirements.
  • Identify and resolve obstacles for staff, refine policies, eliminate workflow bottlenecks, and enhance productivity.
Essential Competencies:
  • Leadership: Ability to inspire and guide a small team, providing clear direction and fostering a collaborative work environment.
  • Sales Process Management: Expertise in managing and refining the sales process, including lead generation and conversion strategies.
  • Project Management: Strong skills in planning, executing, and overseeing projects to ensure timely and budget-compliant completion.
  • Systems Proficiency: Proficient in utilizing and optimizing company-wide systems and tools to enhance operational efficiency.
  • Analytical Skills: Capability to analyze data and performance metrics to identify trends and opportunities for improvement.
  • Problem-Solving: Aptitude for addressing operational challenges and implementing effective solutions.
  • Communication: Excellent verbal and written communication skills for effective interaction with team members and stakeholders.
  • Adaptability: Ability to adjust to changing priorities and market conditions swiftly.
  • Strategic Thinking: Capacity to align operational initiatives with the overall business strategy and anticipate future needs.
  • Team Development: Commitment to fostering the professional growth of team members through mentorship and training.
Qualifications:
  • Minimum of 5 years in operations management, preferably within a digital marketing or agency context.
  • Proven experience in leading and optimizing operational processes.
  • Familiarity with project management tools and software.
  • Bachelor's degree in Business Administration, Operations Management, or a related discipline.
Physical Requirements:
  • Ability to sit for extended periods at a desk or computer.
  • Participation in video calls as required.
  • Capability to lift up to 15 pounds occasionally.
Company Benefits:
  • Comprehensive health benefits including medical, dental, and vision plans.
  • Generous paid time off policy.
  • Retirement savings plan.
  • Peer recognition programs.
  • A supportive and dynamic workplace culture.
Diversity Commitment

As an equal opportunity employer, we value diversity and are committed to creating an inclusive environment for all employees.

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