Director of Membership Engagement and Growth

4 weeks ago

Louisville, Kentucky, United States NAR HR Solutions Full time
About Us:

We are the largest REALTOR association in the state of Kentucky, serving over 5,500 members. Our goal is to be the collective force influencing and shaping the real estate industry in the Greater Louisville Area and beyond, with almost $6 billion generated in annual real estate transactions.

We adhere to our strategic priorities with A.C.E, which commits us to Advocacy, Collaboration and Education. We strive to provide the highest degree of service and professionalism, tools, resources and benefits to each member, making their success our success.


About this role:

We are seeking a highly motivated and innovative individual to fill the role of Director of Membership Engagement and Growth to join our leading organization.

This position lays a vital responsibility to cultivating our overall membership operations, membership experience, growth and retention strategy. This is an exciting opportunity to contribute to the success of the association and make a positive impact within the real estate industry.
Essential Duties and Responsibilities:

These essential duties and responsibilities are not intended to be and should not be construed, as an all-inclusive list of responsibilities, skills, or working conditions associated with this position.

While it is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties or to assign other duties as necessary.


Key Responsibilities:
  • Leads the development, implementation, and evaluation of our membership strategy, including defining the member value proposition and executing member retention and recruitment efforts.
  • Develops strategies and programs to institute and stimulate the overall member experience and corresponding segments.
  • Identifies opportunities and collaborates with other departments to enhance member benefits and services offered by the Association.
  • Provides recommendations and insights into the financial forecasts and annual budget.
  • Makes recommendations, in collaboration with other departments, to develop timely member programs, networking events, webinars, and other activities to foster a sense of community.
  • Builds and retains relationships with the Kentucky Real Estate Commission.
  • Continuously supports, identifies, researches and develops business opportunities for the department and the Association, including but not limited to non-dues revenue programs.
  • Ensures annual compliance with the NAR Mandatory Core Standards for Associations of REALTORS for assigned areas of organizational responsibility.
  • Oversees all membership tracking and reporting data, including but not limited to accurate membership records, membership application processing and membership trend analysis.
  • Oversees the day-to-day operations of the membership department for current, new and prospective members, including member transfers, offices changes, Supra lockbox system, etc.
  • Oversees the annual membership renewal billing and process and corresponding inquiries and work closely with accounting to update membership statuses.
  • Creates and takes part in member outreach activities, broker office visits, member events, etc.
  • Overhauls and oversees the new member orientation process.
  • In conjunction with the CEO, identifies relevant training, development opportunities and mentoring for departmental staff.
  • Other duties as assigned.

About You:

We are looking for a passionate and experienced professional with a minimum of 5 years of experience in association management, project management, membership processing management, sales support and/or account management operations.

The ideal candidate will have a strong background in providing exceptional service to members, affiliates and vendors, and will be able to leverage action plans to facilitate successful work.

The candidate should be effective at managing multiple projects simultaneously and prioritizing effectively, with strong interpersonal and written skills.

They should also be able to build positive relationships with diverse stakeholders throughout all organizational channels, and have excellent analytical, organizational, problem-solving, facilitation, decision-making, and time management skills.

Demonstrated knowledge of market trends and changes and provides innovative concepts to adjust accordingly is a plus.

Experience with Microsoft Office Suite and knowledge of Rappatoni, Tangilla or another large AMS platform is a plus.

Travel and minimum evening hours may be required at key points of the year.

We are passionate about excellence and continuous improvement.


Nice to Have:
  • Public speaking experience
  • Knowledge of the real estate industry
  • Active within ASAE, KSAE, Association Forum, or involved in professional association professional societies.
  • Serves on various committees at NAR, as assigned or appointed.
  • CAE or RCE designation

Some of Our Benefits:
  • Health, dental and vision insurance
  • Long and short term disability insurance
  • Paid vacation time
  • 13 paid holidays
  • Professional development budget
  • 401K plan
  • Relaxed dress code/Jeans allowed
  • Employee Assistance Program

Position Location:

Located in Louisville, KY. This is an in-office position.


Salary Description:

With discretionary bonus opportunity. Individual compensation packages are based on various factors unique to each candidate, including skillset, experience, qualifications and other job-related factors.


Salary Range:

$65k-$75k

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