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Restaurant Operations Manager

2 months ago

Wood Dale, Illinois, United States Buddy Bells Full time

About the Role

The Restaurant Operations Manager is the leader of the team who establishes the tone of the work environment and the level of customer hospitality. As the leader of Buddy Bells, you will be responsible for the operation of the entire restaurant and building a strong team that consistently provides customers with great food and a friendly experience.

Key Responsibilities

  • Finding, hiring, and developing employees to ensure a high-performing team
  • Conducting new hire orientation and developing the training plan for each new hire
  • Scheduling and deploying the team correctly to meet customer demands
  • Addressing performance issues and resolving customer complaints in a timely manner
  • Managing the restaurant budget and financial plans to ensure profitability

Requirements and Essential Functions

  • High School Diploma or GED, College or University Degree preferred
  • 2-4 years supervisory experience in either a food service or retail environment, including Profit and Loss responsibility
  • Basic personal computer literacy
  • Strong preference for internal promotion from Assistant General Manager position
  • Must be at least 21 years old
  • Must pass background check criteria and drug test
  • Must have reliable transportation
  • Basic business math and accounting skills, and strong analytical/decision-making skills
  • Able to perform physical tasks such as sweeping and mopping floors, dusting shelves, and lifting and carrying out trash containers