Restaurant Operations Manager

2 weeks ago

Wood River, Illinois, United States Hardee's Full time
Restaurant Shift Leader Job Description

At Hardee's, we're looking for a skilled and motivated Restaurant Shift Leader to join our team. As a key member of our restaurant staff, you'll play a vital role in ensuring our guests receive exceptional service and that our restaurant runs smoothly.

Key Responsibilities:
  • Assist the Assistant Manager and General Manager with management activities and duties, ensuring all activities are consistent with and support the restaurant's business plan.
  • Ensure all Team Members are performing their job responsibilities and meeting all expectations in all areas of their job description.
  • Take necessary action to ensure all hospitality service is outstanding; anticipate and exceed guest needs; handle situations and requests immediately in a positive manner.
  • Effectively 'path' the restaurant to monitor all aspects of the restaurant's operation to anticipate problems; take initiative to correct problem areas immediately.
  • Consistently enforce and maintain all quality, service, and cleanliness standards.
  • Monitor and maintain proper staffing levels and labor costs.
  • Create a friendly atmosphere for Team Members and Guests.
  • Effectively train and provide direction and supervision for Team Members.
  • Support efforts to maximize sales and profits and minimize controllable costs.
  • Effectively plan, organize, and implement all operational routines and activities during your shift.
  • Maintain a cooperative, harmonious working relationship with management and fellow team members.
  • Ensure all sanitation, safety, and security policies and procedures are observed and enforced.
  • Ensure personal appearance meets company standards and displays professionalism at all times.
  • Recognize and adhere to all HR, sanitation, safety, and security policies and procedures to provide a safe and compliant environment for all.
Requirements:
  • Stand for long periods of time.
  • Work around high temperatures.
  • Work around others in close quarters.
  • Able to lift 50 pounds comfortably.
  • Work with various cleaning products.
Experience:
  • Must be a minimum of 18 years old.
  • Must be willing to work flexible hours, including opening and closing shifts.
  • Must have reliable transportation and method of communication with restaurant.
Knowledge, Skills, and Abilities:
  • Excellent communication, interpersonal, and leadership skills.
  • Ability to maintain the respect of your team.
  • Guest-driven focus.
  • Ability to effectively make decisions under pressure, while delegating tasks appropriately.
  • Excellent organizational and prioritization skills.
  • Ability to work with others as a team.
  • Ability to meet performance standards.
  • Ability to take initiative and solve problems.
What We Offer:
  • Competitive wages.
  • Medical insurance.
  • Team Member referral bonus program.
  • Team Member discount programs, with financing options.
  • Free meals while working (discounts for your family).
  • Paid time off.
  • Tuition reimbursement.

We are an equal opportunity employer and value diversity in our workplace. If you're passionate about people, hospitality, and integrity, and you're looking for a challenging and rewarding role, we encourage you to apply.

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