Customer Support Team Supervisor

3 weeks ago


Fort Morgan, Colorado, United States Salud Family Health Full time
Job Overview

Company Overview:
Salud Family Health has been dedicated to delivering a comprehensive Medical Home to patients since 1970. Our integrated approach combines medical, dental, and behavioral health services, ensuring that our patients receive coordinated care from a diverse team of professionals. We are committed to enhancing the quality of life for individuals who may have limited access to healthcare, serving everyone regardless of their insurance status or financial capability.

Position Summary:

The Customer Support Team Supervisor plays a pivotal role in guiding and mentoring Contact Center Agents as they manage incoming calls, schedule appointments, and connect patients with the appropriate departments or personnel. This position emphasizes a collaborative care model, empowering our agents to support patients and their families in achieving self-management and positive behavioral changes.

Supervisory Responsibilities: Provides support and oversight to all Contact Center Agents.

What We Offer:
  • Competitive Pay: $20 to $22 per hour
  • Work Schedule: Monday to Friday, 8 am to 5 pm
Comprehensive Benefits Package Includes:
  • Medical: Free medical services at all Salud facilities
  • Dental: Employee discounts at all Salud dental facilities
  • Vision Coverage
  • Flexible Spending Accounts
  • Life Insurance: Basic and supplemental options available
  • Disability Insurance: Short-term and long-term coverage
  • Additional Benefits: Accident and critical illness insurance, employee assistance program
  • Generous Paid Time Off: Vacation accrual, 10 paid holidays per year (including 2 floating holidays and a paid birthday), and 8 paid sick days annually

Our Mission: To provide a quality, integrated healthcare home to the communities we serve.

Qualifications:

Education: High School diploma or equivalent required.

Experience: Minimum of one year of general office experience required.

Licensure/Certification: No specific licensure or certification is required for hiring; however, Contact Center Team Supervisors must achieve credentialing through the Salud career ladders program within the designated timeframe.

Knowledge, Skills, and Abilities:
  • Familiarity with multi-line phone systems
  • Ability to work independently and collaboratively
  • Strong interpersonal skills to engage with Contact Center Agents and clients respectfully
  • Commitment to confidentiality and trust-building
  • Proficient in following oral and written instructions
  • Clear and concise verbal communication skills
  • Team-oriented mindset with a focus on patient care
  • Ability to assess emergency situations and respond appropriately
  • Awareness and sensitivity towards diverse communities
  • Bilingual proficiency in English and Spanish is required
  • Effective written and oral communication skills

Salud Family Health Centers is an Equal Opportunity Employer. We uphold a policy of non-discrimination against applicants or employees based on age, race, color, religion, national origin, sex, disability, sexual orientation, gender identity, or any other status protected by law. All information will be kept confidential in accordance with EEO guidelines.



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