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Contact Center Operations Supervisor

2 months ago

Fort Morgan, Colorado, United States Salud Family Health Full time
Job Overview

Company Overview:
Since its inception in 1970, Salud Family Health has dedicated itself to delivering a comprehensive Medical Home for patients. Our integrated approach combines medical, dental, and behavioral health services, ensuring that our patients receive coordinated care from a team of professionals. We are committed to enhancing the quality of life for individuals who may face barriers to accessing healthcare, serving all individuals regardless of their insurance status or financial capability.

Position Summary:

The Contact Center Operations Supervisor plays a crucial role in mentoring and guiding Contact Center Agents in managing incoming calls, scheduling appointments, and directing inquiries to the appropriate departments or personnel. This position emphasizes a collaborative care model, empowering our agents to support patients and their families in achieving self-management and positive behavior changes.

Supervisory Responsibilities: Provides support and guidance to all Contact Center Agents.

What We Offer:
  • Competitive Salary: $20 to $22 per hour
  • Work Schedule: Monday to Friday – 8 am to 5 pm
Comprehensive Benefits Package:
  • Medical: Includes free medical services at all Salud facilities
  • Dental: Employee discounts at all Salud dental facilities
  • Vision Coverage
  • Flexible Spending Accounts
  • Basic Life and AD&D Insurance
  • Supplemental Life and AD&D Insurance
  • Short-Term and Long-Term Disability Insurance
  • Accident and Critical Illness Insurance
  • Employee Assistance Program
  • Generous Vacation Accrual
  • 10 Paid Holidays per year (includes 2 floating holidays and a paid birthday)
  • 8 Paid Sick Days per year

Our Mission: To provide a quality, integrated healthcare home to the communities we serve.

Qualifications:

Education: High School diploma or equivalent required.

Experience: Minimum of one year of general office experience required.

Licensure/Certification: No specific licensure or certification is required at the time of hire; however, Contact Center Operations Supervisors must achieve credentialing through the Salud career ladders program within the designated timeframe.

Knowledge, Skills, and Abilities:
  • Familiarity with multi-line phone systems
  • Ability to work independently and collaboratively
  • Strong interpersonal skills to engage with Contact Center Agents and clients respectfully
  • Capacity to maintain confidentiality and create a trusting environment
  • Proficient in following oral and written instructions
  • Clear and concise verbal communication skills
  • Ability to work effectively with other members of the patient care team
  • Capability to assess emergency situations and respond appropriately
  • Awareness and sensitivity to diverse communities
  • Bilingual (English-Spanish) is required
  • Effective written and oral communication skills

Equal Opportunity Employer: Salud Family Health Centers is committed to creating a diverse environment and is proud to be an equal opportunity employer. We prohibit unlawful discrimination against applicants or employees based on age, race, color, religion, national origin, sex, disability, sexual orientation, gender identity, or any other applicable status protected by law. All information will be kept confidential according to EEO guidelines.