Cloud Health Technical Specialist
4 weeks ago
Job Summary: We are seeking a Cloud Health Technical Specialist to provide mission-critical incident management support and service restoration to Oracle Health customers.
Responsibilities:
* Provide technical and customer support for healthcare providers via phone using troubleshooting skills and tooling.
* Collect and review logging for customer issues.
* Review proactive monitoring to correlate alerting to customer issues.
Requirements:
* U.S. Citizenship on U.S. soil is required.
* Bachelor's degree in Information Systems, Computer Science, Computer Engineering, Software Engineering or related field, or equivalent relevant work experience.
* Good Knowledge and hands-on experience with Linux/Unix (command-line) and SQL.
* Experience providing phone-based customer/technical support and escalation management.
Disclaimer: Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
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