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Administrative Support Specialist

2 months ago

Stamford, Connecticut, United States CrossCountry Mortgage Full time

About CrossCountry Mortgage:
CrossCountry Mortgage (CCM) stands as the leading distributed retail mortgage lender in the nation, boasting a workforce of over 7,000 professionals across more than 700 branches. Our operations extend throughout all 50 states, D.C., and Puerto Rico. Recognized multiple times on the Inc. 5000 list for America's fastest-growing private enterprises, we pride ourselves on our exceptional workplace culture.

A Culture of Growth:
At CCM, we have cultivated a remarkable environment that fosters employee engagement and satisfaction, which directly contributes to our overall success. Our entrepreneurial ethos encourages every team member to express their individuality, enabling us to progress collectively. You will receive steadfast support from all levels of the organization, ensuring transparency and collaboration.

Compensation and Benefits:
We offer a competitive salary along with a comprehensive benefits package that includes medical, dental, and vision coverage, as well as a 401K plan. Additional benefits encompass company-sponsored short-term disability, an employee assistance program, and wellness initiatives.

Position Overview:
The Branch Operations Coordinator plays a vital role in delivering administrative assistance and managing various operational tasks to guarantee the branch functions smoothly. This position involves providing high-level support to the Branch Manager, including managing calendars, coordinating business meetings, overseeing email correspondence, and tracking business activities. The ability to exercise independent judgment in addressing administrative needs while managing multiple projects is essential. This role requires on-site presence.

Key Responsibilities:

  • Oversee the calendars of the team and Branch Manager; schedule diverse business meetings using platforms such as Teams, Zoom, and Outlook.
  • Handle emails, letters, packages, phone calls, and other correspondence.
  • Arrange travel and accommodations as necessary.
  • Independently draft well-organized and grammatically correct emails.
  • Utilize various software applications, including spreadsheets and databases, to keep management and teams informed about clients and transactions.
  • Perform administrative tasks such as conducting research, updating databases/CRM, and tracking follow-up tasks.
  • Support all East Coast branches in daily operations, including managing support tickets, resolving billing issues, and following up on outstanding documents.
  • Assist branches with onboarding and offboarding processes.
  • Handle various personal administrative tasks as required.
  • Complete expense reports and reconcile receipts.
  • Provide assistance to colleagues whenever possible.
  • Maintain a high level of organization and confidentiality.
Qualifications and Skills:
  • High School Diploma or equivalent.
  • Proficient in Microsoft Office Suite.
  • Previous experience in banking, financial services, or mortgage industries is preferred but not mandatory.
  • Excellent communication abilities.
  • Willingness to learn and cross-train in various departments.
This job description aims to convey essential information regarding the scope of the role and the general nature of the work performed by individuals in this position. It is not intended to be an exhaustive list of qualifications, skills, duties, responsibilities, or working conditions associated with the role.

CrossCountry Mortgage, LLC is committed to providing a robust benefits package and fostering a diverse and inclusive workplace.