Customer Service Representative

4 weeks ago


Virginia Beach, Virginia, United States SowiesoHelder Full time
Job Summary

SowiesoHelder is seeking a skilled Customer Service Representative to provide exceptional support to our customers through live chat interactions. As the first point of contact, you will handle inquiries, resolve issues, and ensure a seamless experience with our products and services.

Key Responsibilities
  • Provide prompt and courteous responses to customer inquiries via live chat.
  • Assist customers with product information, order status, and troubleshooting issues.
  • Document customer interactions and feedback for continuous improvement.
  • Collaborate with other team members to resolve complex inquiries.
  • Monitor live chat performance metrics to enhance service delivery.
  • Participate in training sessions to stay updated on product offerings and customer service best practices.
Requirements
  • High school diploma or equivalent; a degree in a relevant field is a plus.
  • Previous experience in customer service or a similar role, preferably in live chat support.
  • Excellent written communication skills with a friendly and professional tone.
  • Strong problem-solving skills and the ability to handle challenging situations.
  • Proficiency in using live chat tools and customer support software.
  • Ability to work independently and manage time effectively in a remote setting.
  • Strong attention to detail and a commitment to providing outstanding customer service.


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