Customer Service Representative
3 weeks ago
As a Customer Service Representative at State Farm Insurance, you will be responsible for providing exceptional customer service and support. Your key responsibilities will include assisting customers with inquiries, complaints, and policy changes, as well as providing accurate and timely information regarding insurance products and services. You will also be responsible for processing policy applications, renewals, and cancellations, handling billing and payment inquiries, and resolving customer issues and complaints in a professional and efficient manner. Additionally, you will collaborate with team members to ensure customer satisfaction and maintain accurate customer records and update information as needed. You will also be expected to follow company policies and procedures to ensure compliance with insurance regulations and stay updated on industry trends and changes in insurance policies.
Key Responsibilities:
- Assist customers with inquiries, complaints, and policy changes
- Provide accurate and timely information regarding insurance products and services
- Process policy applications, renewals, and cancellations
- Handle billing and payment inquiries
- Resolve customer issues and complaints in a professional and efficient manner
- Collaborate with team members to ensure customer satisfaction
- Maintain accurate customer records and update information as needed
- Follow company policies and procedures to ensure compliance with insurance regulations
- Stay updated on industry trends and changes in insurance policies
Requirements:
- High school diploma or equivalent required
- 1-2 years of customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment
- Basic computer skills and knowledge of insurance products and services
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for this role.
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