Customer Service Representative
10 hours ago
At Continuum Global Solutions, we are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for delivering exceptional customer service and creating sustainable value for customers via phone, email, chat, and correspondence. You will handle service requests, billing explanations, service and energy conservation advice, and explain company policies and procedures, as well as terms and conditions. This full-time position offers paid training, health benefits, opportunity for professional growth, and many more employer perks. You must possess a positive personality with a desire to understand concerns, build trust, and show your care for every customer.
Responsibilities:
Actively listen to customers to understand their concerns, needs, and build a rapport that will make them feel heard and cared for
Provide essential support in navigating the customer's bill and explaining it in simple terms to the customer
Discover solutions using tools and resources to help meet the customer's needs
Empathize and resolve concerns to simplify the customer's experience
Navigate through multiple computer applications with speed & accuracy
Adapt and extend support hours to assist those customers in need during electricity outages/issues, storms or other weather-related circumstances
Requirements:
High-Speed Internet With At Least 20 Mbps Download Speed & 10 Mbps Upload Speed (No Satellite, Wifi, or Cellular/Wireless Carrier Internet Services)
Must have a hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for. (Continuum will ship you company equipment to use)
Dedicated, Quiet, & Secured Workspace with No Distractions
A USB Wired Headset with Noise Canceling Microphone
18+ Years & High School diploma or its equivalent
Minimum of 6 months to 1 year of call center experience (Utilities industry a plus)
Self-driven and able to focus on the same task/objective for long periods of time
Exceptional customer service, active listening, and verbal and written communication skills
High computer proficiency & overall technical knowledge
Open availability between 8:00am-10:00pm Monday through Friday Eastern standard time + holidays, weekends, & extended/peak hours during storms/natural disasters
Professional positive attitude & courteous telephone etiquette
Customer focused personality and the motivation to achieve goals
Must pass client performed background check and assessments in training
Benefits & Perks:
$15-16 per hour + Overtime during peak needs
If Bilingual in Spanish $16-17.50 per hour
Access up to 50% of your pay immediately after your shift
Health Insurance (Medical, Dental, Vision) & Other Benefits
Pet Insurance
Paid, Virtual Training
Remote work environment
Opportunity for Professional Development
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