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Optical Sales Associate

2 months ago

Green Bay, Wisconsin, United States Shopko Optical Full time
Job Description

Job Summary:

Shopko Optical is seeking a Part-time Optical Sales Associate to provide excellent customer service and patient care in the selection, ordering, and dispensing of eyewear.

Key Responsibilities:

  • Provide exceptional customer service and patient care in the selection, ordering, and dispensing of eyewear.
  • Analyze patient eyewear needs and recommend specific lenses, lens coatings, and frames to satisfy patient needs.
  • Assist patients in selecting frames according to style and color, ensuring frames are coordinated with facial and eye measurements and optical prescriptions.
  • Order and dispense eyewear accurately and professionally.
  • Assist patients with proper frame repairs and adjustments.
  • Show patients how to insert, remove, and care for their contact lenses.
  • Assist Optometrist with case histories and screenings.

Business and Operational Standards:

  • Maintain a complete knowledge of third-party plans and claims.
  • Explain promotions and special lens offerings to patients and customers.
  • Balance accounts.
  • Prepare work orders containing specific instructions for Optical Lab.
  • Process medical billing information.
  • Ensure proper merchandising of frame inventory.

Requirements:

  • High School Graduate or equivalent.
  • Maintain license as required by state.
  • To become Certified, teammate must complete Shopko OCE Certification requirements and calendar modules.
  • Previous experience in an office and/or optical dispensing is preferred.
  • Able to handle multiple customer interactions/phone calls at a time.
  • Able to work with patient eyewear needs including analyzing prescriptions, repairs, and adjustments and lifestyle dispensing.