Optical Sales Associate
4 weeks ago
At Shopko Optical, we are seeking a highly skilled and customer-focused Optical Sales Associate to join our team in Green Bay, East.
As an Optical Sales Associate, you will be responsible for providing exceptional patient and customer service in the selection, ordering, and dispensing of eyewear.
You will also be responsible for completing pre-screening activities prior to patient exams, preparing work orders for the Optical Lab, and processing medical billing information.
In addition, you will be responsible for maintaining frame inventory and providing excellent customer service according to company and Optical Center standards.
Key Responsibilities:
- Provide excellent customer and patient service according to company and Optical Center standards
- Analyze patient eyewear needs
- Recommend specific lenses, lens coatings, and frames to satisfy patient needs
- Assist patients in selecting frames according to style and color
- Order and dispense eyewear accurately and professionally
- Assist patients with proper frame repairs and adjustments
- Show patients how to insert, remove, and care for their contact lenses
- Assist Optometrist with case histories and screenings
Requirements:
- High School Graduate or equivalent
- Maintain license as required by state
- To become Certified, teammate must complete Shopko OCE Certification requirements and calendar modules
- Previous experience in an office and/or optical dispensing is preferred
- Able to handle multiple customer interactions/phone calls at a time
- Able to work with patient eyewear needs including analyzing prescriptions, repairs, and adjustments and lifestyle dispensing
Essential Functions & Work Requirements:
- Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
- Able to read and write at a high school graduate level
- Able to sit or stand for extended periods of time
- Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
- Ability to lift 10 to 20 pounds
- Ability to see (Near, Distance, Color, and Depth Perception)
- Manual and finger dexterity, as well as hand/arm steadiness
- Ability to grip and hold items
- Good eye and hand coordination
- Able to operate a cash register, various optical equipment, and tools
- Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
- Able to travel independently to support Company objectives and personal development
These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.
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