IT Support Specialist

2 weeks ago

Little Suamico, United States TeamLogic IT, Greenbay, WI Full time
About Us

We are a locally owned business providing comprehensive IT services to small- and medium-sized businesses in the Northeastern Wisconsin area. Our main office is located in Little Suamico, WI. As a recognized Managed Services leader, we have won MSP of the Year multiple times. Our mission is to create business owner confidence in their IT infrastructure to ensure our clients can operate their businesses securely, reliably, and optimally.

Our Approach

We focus on consistently training, mentoring, and investing in our staff's technical and customer service knowledge and skills, setting us apart from our competitors and ultimately positively impacting our clients' support experience. Our technicians learn from one another, create smart solutions to resolve challenges, share best practices across the technician community to foster collaboration and better serve our clients.

About the Role

The IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The position requires experience, outstanding customer service, and personal communication skills. The successful candidate communicates well with clients, solves their problems, and follows up to ensure client satisfaction.

Key Responsibilities
  • Respond to support requests in a timely manner
  • Supervise the servicing for all support tickets
  • Ensure the satisfaction of the end-user
  • Perform technical duties, including system operation and functionality
Requirements
  • College diploma or university degree in the field of Computer Science and/or 3 years equivalent work experience
  • Experience with desktop and server operating systems, including Windows 11, Windows 10, Server 2012, Server 2016, Server 2019, and Mac OS
  • Valid Driver's License with a clean driving record and ability to drive to customer locations when required
Preferred Qualifications
  • 2+ years hands-on IT support or help desk experience
  • Provided exceptional customer service and technical expertise on inbound calls and tickets generated by customers
  • Performed onsite systems, network, and security assessments using standard best practices and industry-standard tools
  • Experience setting up, configuring, troubleshooting Windows servers and workstations, Active Directory, Microsoft 365
  • Experience setting up and configuring new users in Microsoft 365 and Google Workspace
  • Some knowledge and understanding of networking devices and appliances, including managing VLANs and routers
  • Experience with RMM and PSA software
  • Experience setting up, configuring firewalls such as SonicWALL, Sophos, Watchguard, Fortinet, Cisco, Ubiquiti
  • Experience with server administration via Active Directory, File & Print services, DNS, DHCP
  • Experience with virtualization technologies such as VMware, Hyper-V
  • Experience with cloud platforms such as Azure and/or AWS
  • Experience with backup technologies, including cloud-based backups such as Datto
  • Possesses strong organizational and time-management skills
  • Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Ideal Certifications
  • Comptia A+, CompTIA Network+ and/or CompTIA Security+
  • Microsoft and Microsoft Azure Certification

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