IT Support Specialist

1 week ago

Little Chute, Wisconsin, United States Heartland Business Systems Inc Full time
Job Title: IT Support Specialist

At Heartland Business Systems Inc, we are seeking a highly skilled IT Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing day-to-day technical support to our end-users, ensuring that they have the necessary tools and resources to perform their jobs efficiently.

Key Responsibilities:
  • Provide first and second-tier technical support for PC hardware and software, desk phones, printers, mobile devices, and other computer-related equipment.
  • High-level customer service-oriented communication skills, verbal, written, and actions, in face-to-face and over-the-phone situations.
  • Responsible for ticketing system entry and ticket maintenance/documentation, including updating and maintaining inventory records.
  • Monitor client network, including circuits, and provide first-tier support.
  • First-tier support for Microsoft Exchange Hybrid environment.
  • Track, route, and redirect problems to correct resources.
  • Identify PC hardware warranty repair and resolve as required.
  • Provides timely and relevant updates to end-users.
  • Advanced troubleshooting and multi-tasking skills.
  • Strong ability to analyze and problem-solve.
  • Ability to be flexible to changing conditions and needs.
  • Ability to work effectively with people.
  • Ability to work independently.
  • Ability to multi-task and prioritize effectively without continuous supervision.
  • Strong oral and written English communication skills.
  • Able to maintain confidentiality.
  • Highly motivated, flexible, self-starter with a high level of creativity and latitude is expected.
  • Able to interface, work, and communicate with people of varied backgrounds and at all levels.
  • Ability to lift up to 50 pounds occasionally.
  • Above-average analytical and problem-solving skills.
  • Ability to coordinate other staff to resolve problems and complete small projects.
  • Possess a valid driver's license and have the ability to drive to other client locations to carry out duties assigned.
  • Good verbal and written communication skills.
Requirements:
  • A working knowledge and functional support skills with various client technologies, which may include but are not limited to:
  • Computer operating systems with particular consideration to Windows 10 Professional and Enterprise.
  • Desktop and laptop computers with particular consideration to HP branded products.
  • Desktop compute-related equipment such as monitors, video adaptors, printers, scanners, and RF guns, etc.
  • Conference Room AV equipment support.
  • Microsoft Office Collaboration Tools (Office 365) including Outlook, Word, Excel, PowerPoint, Skype for Business, MS Teams, OneDrive for Business, and SharePoint.
  • Working knowledge Active Directory structure, tools, and security.
  • Experience in provisioning computers, including preparing workstations via imaging, installing software, installing printer drivers, and all related troubleshooting.
  • Experience in Mobile Device Management solutions.
  • Experience in configuring and troubleshooting mobile devices and operating systems including Apple iOS, Android OS, iPhone, iPad, Samsung Galaxy series cellphones, and tablets.
  • Experience with Anti-Virus and Malware tools.
  • Experience with VoIP systems and desktop applications; experience in a call center environment is a plus.
  • Experience with IBM iOS systems operational commands and client-side session support.
Preferred Qualifications:
  • 2-4 years related experience.
  • Bachelor's or Associate's Degree in IT-related field.

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