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Account Specialist

2 months ago

Grand Forks, North Dakota, United States Blue Cross Blue Shield North Dakota Full time
About the Role

We are seeking a highly motivated and customer-focused Account Specialist to join our team at Blue Cross Blue Shield North Dakota. As an Account Specialist, you will play a critical role in supporting the sales and account management activities for all product lines.

Key Responsibilities
  • Assist walk-ins and answer inbound calls to provide exceptional customer service.
  • Sell individual products, including health insurance, Medicare products, supplemental insurance, dental, vision, travel, and ancillary products, as applicable.
  • Research and resolve benefits, billing, and/or claims issues to ensure timely and accurate resolution.
  • Educate and provide product information and application assistance to individual members to increase customer satisfaction.
  • Proactively recommend products needed by the member to enhance their overall experience.
  • Complete, review, and process client and individual paperwork, following up for additional information as needed.
  • Provide assistance, service, and education to members, clients, and/or brokers, ensuring accuracy and timeliness in responding to inquiries.
  • Support sales and account management activities, including processing new to Blue clients and renewals for assigned accounts.
  • Educate and provide product information and application assistance for members, clients, and/or brokers.
  • Assist with the distribution of materials to clients.
  • Proactively inform internal team members regarding changes to client information.
  • Calculate renewal rates and formulate a proposal for new to Blue clients and renewals.
Requirements
  • A High School Diploma/GED and at least 1 year of experience in a customer-focused role.
  • Insurance Producer License or willingness to obtain this within 3 months of hire and maintain continuing education requirements annually.
  • Ability to understand the needs and expectations of others.
  • Pays close attention to details of work.
  • Clearly communicates when delivering information to others.
  • Ability to prioritize in a changing environment and is organized.
  • Effective approaches for choosing a course of action when collaborating with others.
Benefits and Perks
  • Wellness incentives, including well-being lifestyle spending accounts, employee assistance program, and employee discounts.
  • Encouraged paid time off, including paid holidays and flexible holidays to use as desired.
  • 16 hours of paid volunteer time with a $200 donation to a charity of choice upon completion of all volunteer hours.
  • Employee recognition, community initiative events, and yearly company outings.
  • Workplace flexibility offering different options for working arrangements and the freedom to make time for important commitments.
  • Core benefits, including health, dental, vision, and life insurance, short-term and long-term disability, and paid parental leave.