Sales and Customer Service Representative

4 weeks ago


Pittsburgh, Pennsylvania, United States Massage Envy Full time
{"Overview": "At Massage Envy, we're passionate about helping others feel their best. As a Sales and Customer Service Associate, you'll be part of a team that's dedicated to delivering exceptional experiences and growing our member base.

Perks and Benefits:

* Competitive base pay plus bonuses and commissions
* Employer-paid healthcare, including medical, dental, and vision plans for full-time employees
* Matching 401(k)
* Paid time off for full-time employees
* Employee referral bonus program
* Employee Assistance Program
* Flexible schedule for a better work-life balance
* In-depth product and service training
* Free massage, skincare, or stretch service each month
* 40% off all products

Requirements:

* High school diploma (or equivalent) and previous retail or sales experience (preferred)
* Critical thinking skills with excellent math and computer skills and the ability to multitask
* Great people skills and ability to establish positive relationships with guests
* Supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day:

* Provide outstanding customer service and help everyone feel valued and understood
* Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
* Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
* Help grow and retain a client base both in-person and through phone/email outreach

Culture and Support:

* Trained leadership that is invested in YOUR success
* Award programs (like Sales Associate of the Year)
* Caring community that strives to celebrate individuality and share knowledge

If you're ready to join a growing community with experienced professionals who share your same passion, we can't wait to meet you

*ME SPE Franchising, LLC (ME SPE) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (MEF), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits, and compensation are set by each franchisee and vary by location.

Salary: $15-$17 per hour"}

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