Customer Service Representative Sales Specialist
2 weeks ago
**Customer Service Representative - Sales**
> > > At Sierra Experts, we are seeking a highly skilled and motivated individual to join our Sales team as a Customer Service Representative. This role is responsible for providing exceptional customer service and sales support to our clients, ensuring their satisfaction and driving business growth.
**Responsibilities:**
Responding promptly to client inquiries and resolving issues in a timely and professional manner.
Developing and maintaining strong relationships with clients to understand their needs and provide tailored solutions.
Assisting with cross-selling and up-selling services and solutions to existing accounts.
Communicating effectively with clients to ensure satisfaction and resolve any issues.
Maintaining in-depth product knowledge of our service offerings and staying up-to-date with industry trends.
**Requirements:**
1 year of IT-related activities or technical skillset is requested.
Familiarity with IT-related equipment is required.
Understanding of sales-related activities pertaining to Information Technology is preferred.
Software Development understanding and/or skills, particularly SQL Technologies and ASP.Net, are preferred.
Understanding of baseline Virtualization Technologies is preferred.
Account management and tracking of leads is preferred.
Demonstrated level of success in building relationships or customer service.
Enjoy working with clients and external audiences.
Strong organizational, presentation, and client service skills.
Interpersonal skills: such as telephony skills, communication skills, active listening, and client-care.
Skilled in preparing written communications and materials.
Ability to multi-task and adapt to changes quickly.
Self-motivated with the ability to work in a fast-moving environment.
**Compensation and Benefits:**
Competitive salary based on experience and qualifications.
Health, Vision and Dental Benefits.
401k w/ company match.
PTO, paid holidays.
Excellent opportunity for advancement.
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