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Customer Service Representative Sales Specialist
2 months ago
Sierra Experts is seeking a skilled and driven individual to join our Sales team as a Customer Service Representative. This role is responsible for the sales lifecycle, working with our current client base to ensure satisfaction and identify cross-selling opportunities.
We're a Managed Service Provider of Remote Systems Management, Remote Monitoring, Data Center Hosting, Telephony, Application Development Services, and Digital Marketing Services. This full-time position offers great benefits, an excellent culture, and a team that values professional growth and development.
Candidates who will thrive in this role have a baseline technical background and are looking to expand their skills into sales or project management. They should be self-motivated, able to work in a fast-paced environment, and possess strong organizational, presentation, and client service skills.
Responsibilities:- Respond promptly to client inquiries and develop a deep understanding of their needs.
- Work with active clients to translate their needs into product requirements that satisfy their demands.
- Assist with cross-selling and up-selling services and solutions to existing accounts.
- Communicate with clients to ensure satisfaction and provide timely responses to requests for service and product details.
- Maintain in-depth product knowledge of our service offerings and achieve a positive rapport with clients.
- Document activities and opportunities in our CRM/PSA tool and remain compliant with defined policies and procedures.
- Establish and maintain productive relationships with other employees, clients, and vendors.
- Attend weekly sales meetings to communicate any aspects not communicated through other channels.
- 1 year of IT-related activities or technical skillset is requested.
- Familiarity with IT-related equipment is required.
- Understanding of sales-related activities pertaining to Information Technology is preferred.
- Software Development understanding and/or skills, particularly SQL Technologies and ASP.Net, are preferred.
- Understanding of baseline Virtualization Technologies is preferred.
- Account management and tracking of leads is preferred.
- Demonstrated level of success in building relationships or customer service.
- Enjoy working with clients and external audiences.
- Strong organizational, presentation, and client service skills.
- Interpersonal skills, such as telephony skills, communication skills, active listening, and client-care.
- Skilled in preparing written communications and materials.
- Ability to multi-task and adapt to changes quickly.
- Competitive salary based on experience and qualifications.
- Health, Vision, and Dental Benefits.
- 401k with company match.
- PTO and paid holidays.
- Excellent opportunity for advancement.
