Customer Service Representative

3 days ago


Fort Lauderdale, Florida, United States SP Plus Corporation Full time
Job Summary

We are seeking a highly skilled and customer-focused Parking Services Representative to join our team at SP Plus Corporation. As a key member of our parking operations team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our parking facilities.

Key Responsibilities
  • Assist customers with parking services and facilitate the efficient flow of traffic through the facility
  • Lead programs to improve client and customer satisfaction
  • Monitor parkers in pay-in lanes and provide assistance as needed
  • Interact with customers in a friendly and professional manner
  • Resolve customer complaints independently or with the aid of a supervisor
  • Perform other necessary functions as assigned
Requirements
  • High School Diploma or equivalent combination of experience and education
  • Experience with automated parking access control hardware and software or a high aptitude for technology
  • Ability to work a flexible schedule, including mornings, nights, afternoons, weekends, and holidays
  • Valid state-issued driver's license with a current address and acceptable driving record
Work Environment

The work environment is subject to moderate to loud noise levels, moderate to high exposure to vehicle emissions, and moderate to high exposure to extreme hot/cold temperatures. The employee must be able to stand, walk, use hands to finger, handle, or feel objects, tools, or controls, and reach with hands and arms.

SP Plus Corporation is an equal opportunity employer committed to diversity and inclusion. We do not tolerate harassment or retaliation against any employee or applicant based on protected characteristics.



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