Customer Service Representative

1 day ago


Troy, Alabama, United States Experis Full time
Job Title: Customer Service Representative

Experis is seeking a highly skilled Customer Service Representative to join our team in Troy, AL. As a key member of our service desk, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Provide technical support and troubleshooting assistance to clients via phone and email
  • Assist clients with registration for the Telephonic Timesheet System and/or Web portal
  • Reset passwords and provide instruction on timesheet submission
  • Troubleshoot technical issues on desktop, laptop, tablet, and mobile devices
  • Assist with claims submissions and status
  • Set up, change, and cancel direct deposit instructions and status
  • Provide general information on timesheets, payment, claims, and system usage
Requirements:
  • Basic computer knowledge and good communication skills
  • Proficiency with various tools and technology, including Outlook, Windows, and multitasking
  • Ability to maintain a positive image and focus on customer service and satisfaction
  • Adherence to State provided phone scripts and program policy
  • Confidentiality of customer interactions and compliance with security and privacy standards
What We Offer:
  • Opportunity for growth and development
  • High possibility of extension
  • Competitive compensation and benefits


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