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Customer Service Representative/Service Desk Agent

2 months ago

Troy, Alabama, United States Experis Full time
Job Summary

Experis is seeking a highly skilled Customer Service Representative/Service Desk Agent to join our team. As a key member of our service desk, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
  • Technical Support: Troubleshoot technical issues, provide guidance on system usage, and assist with password resets and other technical tasks.
  • Communication: Maintain effective communication with customers, colleagues, and management to ensure seamless service delivery.
  • Problem-Solving: Analyze and resolve complex customer issues, escalating as necessary to ensure customer satisfaction.
  • Teamwork: Collaborate with colleagues to achieve team goals, share knowledge, and provide support as needed.
Requirements
  • Technical Skills: Proficiency in using various tools and technology, including Windows, email, and multiple systems.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to communicate complex technical information to customers.
  • Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to think critically and resolve complex issues.
  • Customer Service Skills: Excellent customer service skills, with the ability to provide exceptional service and support to customers.
What We Offer
  • Opportunity for Growth: Career advancement opportunities within the company.
  • Competitive Compensation: Competitive salary and benefits package.
  • Collaborative Environment: Collaborative and dynamic work environment with a team of professionals.