Senior Service Desk Specialist

6 days ago


Southfield, Michigan, United States Lucid Motors Full time
Lead the Future of Luxury Electric and Mobility

At Lucid Motors, we're revolutionizing the automotive industry with our cutting-edge luxury electric vehicles. As a Senior Service Desk Specialist, you'll play a crucial role in ensuring our IT support team delivers exceptional service to our employees.

Key Responsibilities:
  • Lead and manage the Service Desk in Michigan, ensuring efficient handling of the Desktop Support services queue.
  • Oversee and manage computer inventory and supplies.
  • Triage, prioritize, and remedy end-user computer issues.
  • Work on projects in a results-oriented environment.
  • Open Service Desk tickets and dispatch to the appropriate queue when unable to resolve issues.
  • Create and review new process workflow documentation for publication in the company knowledge base.
  • Train and mentor junior team members, fostering a collaborative and high-performing team environment.
  • Collaborate with SMEs from other towers and ServiceDesk teams across the organization.
Requirements:
  • A minimum of 8 years of technical support experience in a corporate environment.
  • In-depth knowledge of Windows and Mac OS operating systems and broad knowledge of Linux.
  • Hands-on experience with computer hardware and remote applications.
  • Demonstrated technical ability across a wide range of hardware, software, and mobile platforms.
  • Strong analytical and troubleshooting skills.
  • Excellent communication and organizational skills.
  • Demonstrated customer service skills.
  • BS or equivalent work experience.
  • Experience provisioning laptops.
  • Experience with new hire onboarding.
  • Proven leadership experience in managing IT support teams.
  • Experience with ITIL or other IT service management frameworks.

We're committed to equal employment opportunity and celebrate diversity in the workplace. If you're a motivated and experienced professional looking to make a meaningful impact, we encourage you to apply.



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