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Senior Service Desk Specialist
2 months ago
At Lucid Motors, we're revolutionizing the automotive industry with our cutting-edge luxury electric vehicles. As a Senior Service Desk Specialist, you'll play a crucial role in ensuring our customers receive exceptional support and service.
Key Responsibilities:- Lead and manage the Service Desk team in Michigan, ensuring timely and efficient handling of IT support requests.
- Oversee and manage computer inventory and supplies, ensuring seamless operations.
- Triage, prioritize, and remedy end-user computer issues, providing top-notch customer service.
- Collaborate with cross-functional teams to drive business outcomes and improve processes.
- Develop and implement new process workflow documentation, fostering a culture of innovation and excellence.
- Minimum 8 years of technical support experience in a corporate environment.
- In-depth knowledge of Windows, Mac OS, and Linux operating systems.
- Hands-on experience with computer hardware and remote applications.
- Strong analytical and troubleshooting skills, with excellent communication and organizational abilities.
- Demonstrated customer service skills, with a passion for delivering exceptional experiences.
- BS or equivalent work experience, with a proven track record of leadership and technical expertise.
We're committed to creating a workplace that celebrates diversity, equity, and inclusion. As an equal opportunity employer, we welcome candidates from all backgrounds and perspectives. Join our team and be part of a dynamic, innovative, and forward-thinking organization that's shaping the future of mobility.
