Customer Engagement Specialist

2 weeks ago


Oxford, Mississippi, United States mTrade Full time
Customer Success Specialist

mTrade is seeking a proactive Customer Success Specialist to enhance our client relations. The perfect candidate will possess outstanding communication abilities and adept problem-solving skills, demonstrating both independence and teamwork. Key responsibilities encompass providing technical assistance, conducting data assessments, engaging with clients, and driving system improvements. This role is pivotal in fostering client satisfaction and elevating the overall client journey.

  • Deliver technical assistance to clients through various communication channels, resolving product-related challenges.
  • Examine and rectify system notifications and discrepancies, analyzing outcomes for potential improvements.
  • Oversee data integration and conduct evaluations for process optimization.
  • Engage in client discussions and address their requirements promptly.
  • Educate users on system capabilities and recommended practices.
  • Spot opportunities to implement solutions that enhance client operations.


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