Member Support Advocate

2 weeks ago


McAllen, Texas, United States TEXAS AFT Full time
Position Overview

The Texas AFT is on the lookout for a Member Support Advocate who will play a crucial role in addressing member inquiries and resolving grievances within our organization and its affiliates. This role involves occasional travel.

Key Responsibilities:
  • Identifying opportunities for engagement based on member feedback
  • Encouraging potential union representatives
  • Addressing member questions and concerns
  • Utilizing the EMMA data management system
  • Keeping accurate member records
  • Assisting in the preparation of rebuttal communications
  • Representing members during hearings
  • Facilitating conflict resolution for members
  • Conducting meetings with stakeholders
  • Providing support to affiliates in organizing efforts
  • Performing other related tasks as assigned
Required Qualifications:
  • Understanding of educational legislation and policies
  • Strong research and analytical capabilities
  • Familiarity with virtual communication tools
  • Ability to build rapport with members
  • Demonstrated sound judgment
  • Excellent organizational and self-management skills
  • Capability to efficiently manage resources
  • Proficiency in Microsoft Office Suite, smart sheets, and Zoom

Expectations:

  • Exceptional communication abilities
  • Possession of a valid Texas driver's license and dependable transportation
  • Openness to travel for various campaigns or events
  • Proficiency in Spanish is advantageous

Compensation and Benefits:

  • Starting salary in accordance with the collective bargaining agreement
  • Comprehensive health, dental, and disability insurance coverage
  • Paid sick leave and vacation time
  • 401K retirement plan contributions


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