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Technical Support Specialist

2 months ago

McAllen, Texas, United States Dave & Buster Full time
Technical Support Specialist at Dave & Buster's

At Dave & Buster's, we offer a unique and engaging work environment where every day is filled with excitement and challenges. Our flexible scheduling allows you to balance work with your personal life while enjoying a comprehensive benefits package that includes medical, dental, vision, 401K, and complimentary games.

As a Technical Support Specialist, you will play a crucial role in the upkeep and repair of our gaming machines, simulators, and technical equipment. Your efforts will ensure that our guests have an enjoyable experience and that our gaming area remains in excellent condition.

Key Responsibilities:
  • Provide exceptional service by ensuring guests have an enjoyable experience with food, drinks, and games in a vibrant setting.
  • Keep management informed of any technical issues and take prompt action to resolve them.
  • Efficiently manage guest wait times and maintain clear communication with guests, colleagues, and supervisors.
  • Welcome guests warmly, assist with equipment troubleshooting, and manage ticket refills for games.
  • Address guest concerns to ensure satisfaction and provide helpful suggestions.
  • Maintain the cleanliness and organization of the gaming area, restock supplies, and set up displays as needed.
  • Conduct routine maintenance on games and assist with overall store upkeep.
  • Collaborate with team members to foster a positive and efficient work atmosphere.
  • Exhibit a friendly demeanor and communicate effectively with both guests and team members.
Requirements:
  • Availability to work flexible hours, including days, evenings, and weekends.
  • Ability to work at heights, in a loud environment, and stand for long periods.
  • Capability to lift and carry items weighing up to 30 pounds.
  • Must be at least 18 years of age.
Salary Range:
$7.25 - $9.25 per hour

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