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Technical Support Specialist

2 months ago

McAllen, Texas, United States Dave & Buster Full time
Technical Support Specialist at Dave & Buster's

At Dave & Buster's, we offer a unique and engaging work environment that stands out from the rest. Each day presents fresh challenges and opportunities for excitement. Our flexible scheduling allows you to balance work with your personal life while enjoying a comprehensive benefits package that includes medical, dental, vision, 401K, and complimentary gaming experiences.

As a Technical Support Specialist, you will play a crucial role in the upkeep and repair of gaming machines, simulators, and various technical apparatus. Your efforts will ensure that our guests have an enjoyable experience and that our gaming area remains in excellent condition.

Key Responsibilities:
  • Provide exceptional service by delivering an ideal mix of food, beverages, and gaming experiences in a vibrant setting.
  • Keep management informed of any technical issues and take prompt corrective measures as necessary.
  • Efficiently manage guest wait times and maintain clear communication with patrons, team members, and supervisors.
  • Warmly welcome guests, assist with equipment troubleshooting, and handle game ticket replenishments.
  • Ensure guest satisfaction by addressing concerns and offering valuable recommendations.
  • Maintain the cleanliness and organization of the gaming area, restock supplies, and set up displays as needed.
  • Conduct routine maintenance on gaming equipment and support overall store upkeep.
  • Collaborate effectively with colleagues to foster a positive and productive workplace.
  • Exhibit a friendly demeanor and communicate clearly with both guests and team members.
Requirements:
  • Willingness to work flexible hours, including days, evenings, and weekends.
  • Able to work at heights, in a lively environment, and stand for extended periods.
  • Capable of lifting and carrying up to 30 pounds.
  • Must be at least 18 years of age.
Salary Range:
$7.25 - $9.25 per hour

We are committed to being an equal opportunity employer and adhere to E-Verify requirements where applicable.