Patient Service Representative

7 days ago


Wilmington, Delaware, United States NovaCare Rehabilitation Full time
Overview

NovaCare Rehabilitation is seeking a highly skilled and patient-centric Patient Service Specialist to join our team in Wilmington, DE. As a Patient Service Specialist, you will play a vital role in ensuring that patients have an exceptional experience from the moment they arrive at our center.

Responsibilities
  • Greet new and existing patients, register new patients, and provide information about what to expect during their visit.
  • Schedule patient appointments in person or over the phone.
  • Regular communication with parties including attorney offices, insurance companies, translation companies, market operational leaders, and business development team.
  • Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications.
  • Provide patients with pertinent information about their next appointment as they check out.
  • Respond to requests for information from patients, providers, and coworkers.
Qualifications
  • HS diploma/GED required.
  • Insurance Verification Experience.
Physical Requirements
  • Ability to walk, stand, bend, and reach consistently throughout a work day/shift.
  • Appropriate manual dexterity to enable typing (including 10-key) throughout a work day/shift.
  • Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics.
  • Ability to carry office supplies up to 10lbs.
  • Visual acuity (near and distant) sufficient to maintain accurate records, recognize people, and understand written direction.
  • Ability to speak and hear sufficiently to understand and give directions.


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