Client Service Representative

5 days ago

Wilmington, Delaware, United States Corporation Service Company Full time
About the Role

We are seeking a highly motivated and detail-oriented Client Service Representative to join our National Customer Service Team. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our clients receive the highest level of support.

Key Responsibilities
  • Customer Service: Provide timely and effective responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
  • Queue Management: Monitor and manage incoming client requests, utilizing our various queue management tools to optimize productivity and ensure seamless service delivery.
  • Process Improvement: Collaborate with our National Customer Service Team and Leaders to identify areas for process improvement and implement changes to enhance our service delivery.
  • Communication: Develop and maintain effective communication with customers, colleagues, and leadership, ensuring that all stakeholders are informed and aligned.
Requirements
  • Customer Service Experience: Proven experience in a customer-facing role, with a strong focus on delivering exceptional service and resolving customer complaints.
  • Analytical Skills: Strong analytical skills, with the ability to identify areas for process improvement and implement changes to enhance service delivery.
  • Communication Skills: Excellent communication skills, with the ability to develop and maintain effective relationships with customers, colleagues, and leadership.
  • Technical Skills: Proficiency in Salesforce and other relevant technical tools, with the ability to learn and adapt to new systems and processes.
What We Offer

We offer a dynamic and supportive work environment, with opportunities for growth and development. Our team is passionate about delivering exceptional service and making a positive impact on our clients and communities.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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