Director of Donor Operations

4 weeks ago

Chicago, Illinois, United States The Chicago Community Trust Full time
Job Summary:

The Chicago Community Trust is seeking a highly motivated and experienced Director of Donor Operations to lead the Philanthropic Services team and oversee the donor pipeline management process. As the primary system administrator for Salesforce, the Director will implement new tools and processes to improve the Trust's fundraising operations.

Key Responsibilities:

Develop and maintain standard operating procedures to govern the PS team's day-to-day functions, ensuring detailed stewardship of all levels of donors and follow-through on major opportunities

Serve as the primary system administrator for the PS team's use of Salesforce

Create and administer Salesforce reporting for the PS team to optimize relationships with donors and professional advisors

Generate pathways for increased donor/professional advisor involvement by using data to illustrate successes and opportunities

Oversee the portfolio of agency-related funds - donor designated; organization; agency created

Generate database reports in context of fundraising goals

Use system-generated data to assist the AVP in supporting individual PS team members, e.g. balanced portfolio and measurement metrics

Evaluate and analyze database reports to provide visibility of PS activity to the team, leadership, and external PS Committee in coordination with the AVP

Partner with philanthropic advisors to guide fundraising efforts and maintain robust donor opportunities throughout the year

Research and qualify current and prospective donors to support data-driven cultivation

Coordinate the timely processing of all contributions and oversee accurate recording in Salesforce

Collaborate with Finance on reconciliation processes to ensure accuracy and compliance

Oversee the donor acknowledgment process, including letters and tax receipts

Supervise various online donation platforms, responding to donor comments as needed

Requirements:

Passion for the Trust's mission of reducing the racial and ethnic wealth gap in Chicago

8-12 years of experience in development and/or sales operations

Proven experience as a Salesforce administrator

Strong experience with database operations

Critical thinking skills to analyze data and understand its relationship to fundraising objectives

Experience leading and developing a small team

Ability to process and maintain confidential information

Ability to design, lead, and evaluate systems, processes, and tools for efficient and accurate operational components

Effective interpersonal skills to collaborate with individuals from various backgrounds

Interpersonal skills and the ability to work independently and in a team environment

Highly developed attention to detail and organization

Has a deep understanding of the science of fundraising

About the Trust:

The Chicago Community Trust was founded in 1915 by Norman and Albert Harris, father and son duo of the Harris Trust and Savings Bank (now BMO Harris Bank). The Trust was the fourth community foundation ever created. There are now 750 community foundations in Canada and the U.S.

As our region's community foundation, the Trust unites generous donors, committed nonprofits, and caring residents to effect lasting change that moves our entire region forward. Our approach centers on tackling the region's immediate needs and addressing the root causes of deep-seated issues to realize a more prosperous future for all who call metropolitan Chicago home.

For more than 100 years, donors have entrusted their philanthropic resources and visions to our stewardship. Guided by our deep knowledge of the community, we fund, lead, convene, and collaborate to address the greatest and most critical needs facing the Chicago region.

From the $22 million raised to help with unemployment relief in the Great Depression to spearheading an effort to help people keep their homes during the foreclosure crisis of the Great Recession to $35 million raised for the Chicago Community COVID-19 Response Fund, which supported nonprofits serving our most vulnerable neighbors, Chicagoans have put their trust in us.

In 2019, we announced we would focus our discretionary spending over the next decade on working to close Chicago's growing racial and ethnic wealth gap. The Trust envisions a Chicago region that's stronger and more prosperous because everyone—regardless of race, ethnicity, or zip code—has equitable access to the opportunities and resources they need to succeed and live a fulfilling life.

With assets of more than $4.5 billion, the Trust, in partnership with its donors, distributes more than $1.6 billion in grants each year. The Trust Team seeks to match the passion and commitment of donors, grant recipients, residents, and community leaders that continue to work tirelessly to make the Chicago region one where all have the opportunity to realize their dreams.

Keyword:
Director of Donor Operations (Hybrid)

About Us:

The Chicago Community Trust is a community foundation that unites generous donors, committed nonprofits, and caring residents to effect lasting change that moves our entire region forward. We fund, lead, convene, and collaborate to address the greatest and most critical needs facing the Chicago region. Our approach centers on tackling the region's immediate needs and addressing the root causes of deep-seated issues to realize a more prosperous future for all who call metropolitan Chicago home.

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