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BDC/Internet Manager

2 months ago

National City, California, United States INEOS Grenadier Full time
Job Summary

The BDC/Internet Manager is a key member of the INEOS Grenadier team, responsible for leading the Business Development Center (BDC) department in delivering exceptional customer satisfaction and driving sales growth. This role requires a strong leader who can motivate and guide a team of BDC representatives to achieve sales targets and provide an outstanding customer experience.

Key Responsibilities
  • Customer Service and Satisfaction
    • Provide exceptional customer service to internal and external customers, ensuring their needs are met and exceeded.
    • Develop and implement strategies to enhance customer satisfaction and loyalty.
  • Sales and Revenue Growth
    • Lead the BDC department in meeting and surpassing monthly sales targets and profit margins.
    • Develop and execute sales plans to drive revenue growth and increase market share.
  • Team Leadership and Development
    • Recruit, train, and develop a high-performing team of BDC representatives.
    • Provide coaching and guidance to ensure team members have the skills and knowledge needed to succeed.
  • Operational Efficiency
    • Oversee the daily operations of the BDC department, ensuring efficient use of resources and effective workflow.
    • Develop and implement processes to improve productivity and reduce costs.
Requirements
  • Leadership and Management
    • Proven leadership and management experience in a sales or customer-facing role.
    • Ability to motivate and inspire a team to achieve sales targets and provide exceptional customer service.
  • Communication and Interpersonal Skills
    • Excellent written and verbal communication skills, with the ability to effectively communicate with customers, team members, and senior management.
    • Strong interpersonal skills, with the ability to build relationships and collaborate with cross-functional teams.
  • Technical Skills
    • Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.
    • Strong computer knowledge and data entry skills.
  • Education and Certifications
    • Bachelor's degree in Business Administration or a related field.
    • Valid California driver's license and clean driving record.